All purchases at mage-people.com have a 7 Days Money Back Guarantee. A client can ask refund only if our plugin is non functional as we described and our support developer can not fix the issue with client’s site. Please read the guidelines governing the refund policy.
No returns/refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve posted a support post on the forum but you didn’t get any response in 48h (business days only).
- And/or product main description was fully misleading.
– then you do have the option to request a refund.
We also reserve the right to refuse a refund in the following situations:
- You have changed your mind about an item.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- The product(s) was bought by your employee or inmate from your stripe account which he/she had legal access.
- You refused to provide to our support staff access to your website to investigate our product you are having an issue with.
- It has expired more than a 7 days after purchase and you even didn’t add at least one post on the MagePeople forum with a real issue.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
- if you have problem with one addon, and you are asking refund for all other products.
- If you purchase multiple addon and asking refund for causing a addon we cannot refund all purchase. If needed we will refund for particular add-on only.
We don’t refund on customization order
In this case, MagePeople has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
Please contact us if you need further information.