A client can ask refund only if our plugin is non-functional as we described, and our support developer can not fix the issue with the client’s site. Please read the guidelines governing the refund policy.

No returns/refunds will be offered for digital products except if the product you’ve purchased is:

• Completely non-functional.
• And you’ve posted a support post on the forum but you didn’t get any response in 48h (business days only).
• And/or the product’s main description was fully misleading.

– Then you do have the option to request a refund.

We also reserve the right to refuse a refund in the following situations:

• You have changed your mind about an item.
• You bought an item by mistake, and the product(s) were sent/already downloaded by you.
• The product(s) were bought by your employee or inmate from your paddle account, which he/she had legal access.
• You refused to provide to our support staff access to your website to investigate our product you are having an issue with.
• We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g., promotions/discounts) will not be eligible for refunds.
• No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
• If you have problem with one addon, and you are asking refund for all other products.
• If you purchase multiple add-ons and ask for a refund for an add-on, we cannot refund all purchase. If needed, we will refund for the particular add-on only.

We don’t offer refunds on customization orders